Privacy Policy
1. Introduction
Telenova Fiber (“we,” “our,” or “us”) values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you access our website or use our internet and related services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Your full name and contact details (address, email address, phone number)
- Billing and payment information
- Account login credentials and service preferences
- Service usage details and connection records
2.2 Information Collected Automatically
When you use our services, certain information may be collected automatically, such as:
- Device type, browser information, and IP address
- Network diagnostics and performance data
- Website interaction data collected through cookies and similar tracking tools
- Service quality and performance statistics
3. How We Use Your Information
We use the collected information to:
- Deliver, operate, and improve our internet and related services
- Process payments and manage customer accounts
- Communicate important updates regarding your account or services
- Provide technical support and troubleshoot service issues
- Monitor and optimize network performance
- Meet legal and regulatory obligations
- Send marketing and promotional messages (only with your consent)
4. Sharing and Disclosure of Information
We may disclose your information under the following circumstances:
- Service Providers: To trusted third-party vendors who assist in operating our services
- Legal Compliance: When required by law or to protect our legal rights
- Business Transactions: In the event of a merger, acquisition, or transfer of company assets
- With Your Permission: When you provide explicit consent
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
Telenova Fiber applies appropriate technical and administrative safeguards to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we strive to protect your information, no method of online transmission is entirely secure, and we cannot guarantee absolute protection.
6. Your Privacy Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your data, subject to legal requirements
- Opt out of marketing communications
- Object to certain processing activities
To exercise these rights, please contact us at:
📞 +1 (888) 927-9038
📧 support@telenovafiber.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve website functionality, analyze usage patterns, and provide relevant content. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.
8. SMS and Text Communications
By providing your phone number through our website or service forms, you agree to receive SMS messages from Telenova Fiber regarding account notifications, service updates, and promotional offers. Message frequency may vary. Standard message and data rates may apply based on your mobile carrier.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP. Please note that opting out may limit certain service-related notifications.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Data Retention
We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or anonymized.
11. Updates to This Policy
We may revise this Privacy Policy periodically. Significant changes will be posted on our website along with an updated revision date. Continued use of our services after updates indicates acceptance of the revised policy.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Telenova Fiber
📍 2416 Wingren Rd Apt 1083
Irving, TX 75062
📞 +1 (888) 927-9038
📧 support@telenovafiber.com